As much as we’d hate to see you leave, we will keep this process simple and straight forward.
You can cancel your membership at any time by clicking ‘Cancel my subscription’ under the Account Settings of your profile and following the next few easy steps.
There is no notice period, instead you can cancel at any given moment.
Your membership will be deactivated on the last day of your subscription month. This means that you can still access your account in the going period.
Note: Should you want to cancel your subscription at the very last day of your subscription month, be aware that the relevant time zone for cancellation is the Gulf Standard Time zone (UTC/GMT+4).
Depending on your time zone this may lead to a delay of cancellation by one month in case the date has already changed as per Gulf Standard Time zone.
Because the monthly fee is a small amount, the refund costs exceed the actual paid amount.
Therefor refund policy followed by PONSIST is of ‘No Refunds’ policy; however, your membership will remain active till deactivation date as per ‘Cancellation’ clause.
If something is bothering you, we welcome you to talk to us. We believe that it’s always best to communicate with each other under any circumstance.
For any questions about your subscription or our Cancellation & Refunds Policy you can reach us by email at [email protected]